VP, Global Customer SupportServiceTitan is looking for VP, Global Customer Support to lead our Technical Support teams.The ideal candidate will have prior experience improving the customer experience/service function for a global organization, with demonstrated abilities in working across functions to improve processes and improve customer and business metrics.The candidate will be responsible for managing a team of approximately 100 high impact individual contributors, Managers and Directors across four locations in Glendale, CA, Atlanta, Georgia, Salt Lake City, Utah and Yerevan, Armenia.This position will work closely with cross-functional leaders to improve ServiceTitan’s ability to exceed customer expectations at all levels. We are looking for a “Titan” and hands-on leader who knows how to lead and develop a high performing team.
VP, Global Customer Support
ServiceTitan is looking for VP, Global Customer Support to lead our Technical Support teams.The ideal candidate will have prior experience improving the customer experience/service function for a global organization, with demonstrated abilities in working across functions to improve processes and improve customer and business metrics.The candidate will be responsible for managing a team of approximately 100 high impact individual contributors, Managers and Directors across four locations in Glendale, CA, Atlanta, Georgia, Salt Lake City, Utah and Yerevan, Armenia.This position will work closely with cross-functional leaders to improve ServiceTitan’s ability to exceed customer expectations at all levels. We are looking for a “Titan” and hands-on leader who knows how to lead and develop a high performing team.
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About ServiceTitan
ServiceTitan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses. For more information about ServiceTitan, visitwww.ServiceTitan.com.
Perks & Benefits
1.Work/Life Balance:flexible work schedule, flexible PTO2.Family-Friendly Benefits:extended parental leave, pregnancy support, 20k in adoption reimbursement, Snoo Smart Sleeper, back-up childcare credits, legal benefit, discounted pet insurance3.Enrichment:ongoing learning culture with access to Linkedin Learning and professional development workshops, diversity charter groups, orientation program, career pathing opportunities, mentorship programs4.Health & Wellness:company-paid medical/vision/dental/life insurance/disability, employer HSA contribution, free One Medical membership, care coordination support, 401(k) with company match, stipend for home office equipment/supplies, gym discounts, monthly cell phone stipend
Equal Opportunity Employer
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Life at ServiceTitan
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